Rothy's Newbury

I just love this store!!! The Staff is Amazing!!! I’ve been here a handful of times over the last few years. I tend to order online as I know my size in my favorite styles. But I like to go into the store, now and then, to try on new styles and touch and experience shoes and bags IRL. Every time I visit I’m so please with the enthusiasm and positive energy of the staff. Kim and Sam waited on myself and my (adult foster) daughter. They were so accommodating and knowledgeable. It’s so refreshing to deal with a team that truly loves what they do and more so it’s apparent that they love the product too. Kiddos Rothy’s Team! You made my day as usual.

I was so excited to finally get to the store. The store is beautiful and it was so nice to be able to try shoes on instead of guessing what size I took. Kim waited on me she was, Very pleasant, helpful and patient. She even encourage me to make the most of my experience by trying on both shoes as I sampled a few sizes and styles. All the employees in the store had great energy and were cheery and welcoming. I was excited to be able to receive a limited addition tote bag as well. I will be back again and again and again!

Rothy's shoe buyer beware!!!!! If you order their shoes on sale you cannot return them or exchange for another size. :-0 I bought 2 pair of shoes that are too big and I am stuck with $200 shoes that don't fit. I will never buy Rothy's again. So disappointed and such bad customer service.

Stopped by the store while visiting Boston a few weeks back and let me just tell you the staff were so kind and friendly! Kim was incredibly knowledgable and helpful and offered great advice about fit and style. Plus she was SO FUNNY. I really enjoyed my experience and will definitely come back when in town!

The ladies there were AMAZING!!! Super sweet and incredibly insightful!!! They took their time with me and helped me try on every single style and more than one size of each of those! They’re all very nice and cheerful. Also, THE SHOES!!! They’re so COMFORTABLE!!! These are BY FAR THE MOST COMFORTABLE FLATS IVE EVER COME ACROSS!!! I am now a forever buyer and will continue to buy more. Please do yourself a favor and give into a little self-care and invest in one of these bad boys! A black flat will go far!!!! And again, so comfortable!!!